Help and Advice

Help & Advice: Who can Stella help? Stella can only help in cases raised by people who live in her constituency, which covers Walthamstow (E17) and a few streets in Leyton (E10) and Highams Park (E4), if you are not a constituent please contact your local MP.
You can find out who your local MP is by entering your postcode here.
Please note that if you are contacting Stella on behalf of a friend or family member she will need their consent over the ‘phone or in writing before taking action. What can Stella help you with?
Stella can help you with any matter for which Parliament or central government is responsible, such as matters relating to:

  • - Benefits, pensions or allowances – please have your National Insurance Number ready when contacting the office.
  • - Immigration and Asylum - please have your Full Name/Date of birth/Country of Origin/Home Office reference number ready when contacting the office.
  • - Queries and complaints about the NHS
  • - Issues regarding tax
  • - Education
  • - Queries and complaints about the NHS

Stella doesn't have any control over Waltham Forest Council and if your problem relates to the local authority, the first contact should be with your local councillors. If you are not satisfied with their response Stella may be able to assist. Please provide proof that you've approached the council before contacting our office. You can check who your ward councillors are here.
Waltham Forest Council has responsibility for matters such as:

  • - Housing – allocations, repairs, problems with landlords
  • - Finance – Council tax, Housing and Council Tax Benefit, rent arrears
  • - Schools – allocation of school places, complaints
  • - Social services – carers, Child Protection
  • - Environmental health - noise nuisance, trading standards, public health
  • - Planning
  • - Waste Services - refuse collection/ street cleaning/fly-tipping
  • - Public highways – potholes, road repairs, street lighting, traffic problems
  • - Leisure facilities – libraries, parks, sports centres

How can Stella help? Stella and her team can help constituents by raising concerns with the relevant department or official or writing to the relevant Minister, many problems can be solved in this way. Our constituent cases are dealt with in terms of how urgent the case is, so please note that due to the volume of correspondence Stella receives, helping constituents with urgent personal problems has to take priority over responding to correspondence on political issues. Need advice on Universal Credit? Universal Credit is expected to roll out in Walthamstow in May 2018. If you would like advice on its implementation please click this link to get more information and useful contacts.


Some Useful Numbers

Find your councillor:

  • NELFT Mental Health Direct - 0300 555 1000
  • Waltham Forest Housing - 020 8496 4197
  • Waltham Forest Council (Parking, Planning and Building control, Rubbish and 
  • Recycling, Education, Social Care, Council Tax, Regeneration and Growth) - 020 
  • 8496 3000
  • Housing Benefit- 020 8496 3000
  • Crime Stoppers: 0800 555 111
  • UK Visas & Immigration – 0300 123 2253
  • Citizen Advice Bureau- 0300 330 1175
  • Shelter- 0808 800 4444
  • Police- Emergency- 999 Non-Emergency-101
  • Healthwatch- 020 8078 9990
  • Debt Advice (Stepchange) - 0800 138 1111
  • Law Society (Find a solicitor service) - 020 7320 5650
  • If you require legal advice, please call the CLA to establish if you are entitled to Legal Aid - 0345 345 4345