COVID-19 (Coronavirus)

Please find below helpful information for Walthamstow residents on Covid-19 (Coronavirus) - this page will be updated with information as and when it is verified as accurate. 


COVID-19 (Coronavirus)

Please visit the NHS website for information on COVID-19 (Coronavirus):​


How to avoid catching or spreading coronavirus


  • - wash your hands with soap and water often – do this for at least 20 seconds

  • - always wash your hands when you get home or into work

  • - use hand sanitiser gel if soap and water are not available

  • - cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • - put used tissues in the bin straight away and wash your hands afterwards

  • - try to avoid close contact with people who are unwell


  • - do not touch your eyes, nose or mouth if your hands are not clean


You can find more information here, including information for Walthamstow:

These are the actions that my team and I are taking to prepare for and help with handling the Coronavirus in Walthamstow and in Parliament.

  1. Received briefings from the government, scientists and clinicians;

  2. Spoken with and written to Barts NHS Trust (including Whipps Cross Hospital), the Clinical Commissioning Group and Waltham Forest Council about sourcing the latest and most accurate information for local sign posting for constituents

Information in different languages:


Infromation about Social Distancing

The Government have published a full guide to the conditions of the lockdown and what staying at home means – you can read this here:


Support from the Government for vulnerable people including food deliveries

Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.

If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.

You can register yourself, or on behalf of someone else.

If you know it, it’s useful to have your NHS number to hand. You can find it on any letter the NHS has sent you or on a prescription.

This service is available in England.


Information from Waltham Forest Council

Latest information from Waltham Forest Council: 

Daily update from Waltham Forest Council: 

- New Single Point of Contact for all queries related to Covid-19:

- Residents who are struggling to buy food can receive Local Welfare Assistance and such as food vouchers and essential household items 

- Discretionary Housing Payments may be available to top-up housing-related benefit for a limited time to cover housing costs like rent 

- Those in significant financial hardship may be able to claim a discretionary reduction in Council Tax 

- Those experiencing exceptional hardship through no fault of their own could qualify for help to reduce their Council Tax bill 


Information about sick pay

There is government guidance for employees, employers and businesses here

Employment rights and sick pay:

Layoffs and short time working:

People who are not eligible for sick pay, particularly the self-employed, are now able to claim Employment and Support Allowance (ESA) from day one of "illness" rather than day eight. ESA is paid to those who are too sick to work, provided you meet certain conditions.

Additional money has been granted to council for a hardship fund. You can see if you're eligible and apply here: 

There is a tax helpline to support businesses affected by coronavirus (COVID-19)


Information for renters


Information about housing

Waltham Forest Housing has closed the reception area at Cedar Wood House.

Cedar Wood House is closed 

During this period of closure all our services will be conducted via email and telephone. In order to safeguard our residents we are asking only those that require immediate assistance to contact us.


Information about business and employment

The Chancellor has set out a package of measures to support public services, people and businesses through this period of disruption caused by COVID-19.

This includes a package of measures to support businesses including:

  • - a Statutory Sick Pay relief package for SMEs
  • - a 12-month business rates holiday for all retail, hospitality and leisure businesses in England
  • - small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief
  • - grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 and £51,000
  • - the Coronavirus Business Interruption Loan Scheme offering loans of up to £5 million for SMEs through the British Business Bank
  • - a new lending facility from the Bank of England to help support liquidity among larger firms, helping them bridge coronavirus disruption to their cash flows through loans
  • - the HMRC Time To Pay Scheme

Updates from Waltham Forest Council:

Self Employment & Universal Credit

Employment & Support Allowance


Information about education

The Department for Education has launched a new helpline to answer questions about COVID-19 related to education.

Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687


Opening hours: 8am to 6pm (Monday to Friday)  


Guidance for schools, colleges and local authorities on maintaining educational provision:


Information for cancer patients

Find out more from Cancer Reserach UK here:


Information for older people

The World Health Organisation has some information for older people here:

Waltham Forest Community Hub: If you know of someone, a neighbour or friend who needs help, please call us on 020 8223 0707 or email

Age UK Waltham Forest – 020 8558 5512

Hornbeam  - 020 8558 6880

PL8 4U – 075 393 64110

Revert2Reality – 020 8610 9393


Disability benefits

Claimants on disability benefits will no longer be required to attend face-to-face assessments. The change also covers health checks for Universal Credit.:


Information about Citizens Advice Bureau

- Children and Family centre line: 02085096444, and leave a voice mail, we will allocate for a call back (for families with children who have an issue with debt, benefits or employment).

- If their query is regarding claiming Universal Credit: 0800 144 8 444 (Help to Claim line - Calls are Free) 9am - 5pm Monday to Friday

- If they are able to webchat (for universal credit only):

- They also have the option to call Adviceline  0300 330 1175  - calls charged at local rate 9am - 5pm Monday to Friday  

- SENDIASS (Special Educational Needs and Disability, Information, Advice and Support Service - families call on 020 3233 0251 (Monday-Friday 9am-5pm) or email We also have a new website which has a callback booking facility which can be found here

- Direct Payment Support Service - telephone 020 3233 0279 (Monday-Friday 9am-5pm)

- Fee Paying Immigration (for residents in and outside of Waltham Forest) - 020 8509 6432 (Monday-Friday 9am-5pm)

- Pension Wise - face to face appointments have currently been suspended. Telephone appointment bookings are being developed nationally and this should be available via or telephone 020 3233 0250 (Monday-Friday 9am-5pm)

Information for children

Local children’s advocacy group all about kids have produced a web resource for parents about children and corona virus which is being regularly updated:

The Children's Society have created a coronavirus hub on our website for children and families. The hub has resources ranging from loneliness and well-being packs to how to deal with family conflict.


Information about food shopping

There are a number of shops which are delivering food in Walthamstow


Open Near Me 
A website listing lots of local businesses focusing on food and drink and what they are doing from deliveries to vouchers.

Walthamstow Delivery 
A spreadsheet of local businesses and what they are doing. Email to get added:

My Virtual Neighbourhood was born of a desire to keep small businesses going throughout the Coronavirus outbreak. There is a Walthamstow section. Local businesses can contact the site to be included.

Independent food, drink & grocery delivery in walthamstow, e17 during lockdown
A blog featuring a list of local folk who are delivering locally to this very special corner of London:


Other information

Citizen’s Advice

Emergency Funding

Information about shileding:

Information for those with no recourse to public funds:

Information about dentistry:

Dentists have been told to stop or defer all non urgent care e.g. orthodontics and to operate a telephone system for referrals for any urgent matters. Details here of what dentists have been advised:​

For residents who have Cystic Fibrosis or a relative with the condition, the CF Trust have produced a Q&A site that they are updating with advice and information:,143BY,6F1ENT,3WSSX,1


Volunteer in Walthamstow

We know there are many of you in Walthamstow worried about the spread of coronavirus. We’ve updated our website with links and information about what we’re doing.

We've also had lots of messages asking how you can help our fantastic community. This could involve delivering food parcels, checking in on elderly people and ensuring food banks are well stocked. It's important that we utilise and follow the directions of organisations that are already in place where possible to ensure we maximise our efforts.

To help coordinate offers, we’ve created a volunteering form where you can register as someone who is happy to help locally. Please fill in this form if you are looking for productive ways to help your neighbours. We will collect a database of volunteers so that we can quickly circulate information from local organisations when they need extra hands or donations. 

As well as registering here, it’s very important that people take the time to talk to and check on your neighbours, and consider setting up WhatsApp groups for your street/community. That way we can make sure that everyone gets the support they need. ​

If you are an organisation who is looking for additional support, volunteers or donations at this time please email with details and we will circulate